Sunna Supplements offers a 30 day from the delivery date satisfaction guarantee for all powder products based on the following:*
If you have ordered a powder product from Sunna Supplements and decide the product is not for you, we can accept returns even if the product is opened. All returns must be requested within 30 days of the delivery date.
All items must be pre-approved for return by emailing us at support@sunnasupplements.com
If you simply send a product back without contacting us, we cannot facilitate a corresponding return.
Customers are responsible for shipping costs back to Sunna Supplements.
The refund is calculated as such: Customer total order minus a 20% restocking fee.
For example, if you spent $100 on your order and you wish to return your order we will deduct 20% of the order as a restocking fee and you will be refunded $80.
After processing, refunds take 5-10 business days to post in the customer’s account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.
BARS –Due to the nature of food products, all sales are final on any Bar orders.
BOGO Promotions are final sale
Digital Products including but not limited to Coaching & Diet Plans are final sale due to the nature of the product.
Black Friday/ Cyber Monday Return Policy
All Sales are Final. For items damaged in transit or an error in your shipment, please email us at support@sunnasupplements.com within 7 days of your delivery date for a reshipment.
Dates Effective Starting November 1, 2022
To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order at support@sunnasupplements.com to alert us of the damage along with a picture of the damage.
We will ship out a replacement if you purchased Navidium Shipping Protection. If a replacement is not available, we will refund the full purchase price of your item.
Customers who do not purchase Navidium Shipping Protection and have items lost or stolen in transit are not eligible for a reshipment.
Points, discount codes, or any other coupons are not redeemable during our Black Friday or Ramadan and End Sale as the maximum discount is already applied at checkout.
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MULTIPLE REFUNDS & MULTIPLE ITEMS REFUND POLICY
To prevent fraud & protect Sunna Supplements from customers abusing the return policy, Sunna Supplements limits all returns to up to 2 unique items per customer. Any refunds that are requested outside of two items will be given the option to exchange for another product.
To prevent fraud and protect Sunna Supplements from customers abusing the return policy, Sunna Supplements has the right to refuse a return/refund if the customer has taken advantage of the policy previously. For example, if a customer has returned one product, then decides to initiate another return afterwards to attempt to get their money back despite using the product, Sunna Supplements has the right to refuse any additional returns or refunds after the first refund. This policy applies to any/all returns for the same order or with new orders. It is at Sunna Supplements sole discretion to refuse additional refunds/returns after one has already been granted.
After an order has been placed, a customer may email support@sunnasupplements.com to adjust chosen flavours or products. If Sunna Supplements is able to accommodate any switches of flavours or products prior to shipment, the right to refund or return any adjusted items is waived due to the customer requesting specifically to adjust the original order.
A product must be returned in order for a refund to take place, even if it has been used in its entirety.
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DOMESTIC RETURN POLICY - Apparel, Accessories and Gear
All sales are final on any apparel, accessories or gear from Sunna Supplements. We accept returns for refund or exchange for items damaged in transit.
INTERNATIONAL REFUND POLICY (OUTSIDE OF THE UK)
“International” is defined as any and all countries outside of the United Kingdom.
All international sales are final and are under no circumstance eligible for refund.
Partial refunds will be determinant on an individual basis.
INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE UK)
All sales are final on all international sales and no returns will be considered.
Lost items are deemed the customers responsibility and damage packages are the only packages that will be re-shipped
Wholesale/B2B/Amazon Return Policy.
All Sales are Final. No Refunds or Exchanges.
Restrictions:
- Orders cancelled prior to fulfilment are entitled to a full refund.
- Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
- Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
- Packages lost by the shipping carrier are not eligible for a refund unless the customer opted into Navidium Shipping Protection.In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
- Sunna Supplements will not refund an order if it is lost or damaged in transit unless the customer purchased Navidium Shipping Protection
- All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.
- Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Sunna Supplements is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
